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Ripple Case Study: How Ripple VAs Streamlined the Technical Processes for Clients



HERE’S WHAT HAPPENED

A company client was having technical problems with their website. A virtual assistant in Ripple helped this client fix the recurring dilemma, giving way to a more seamless operation.


THE VA AND THE CLIENT

Our virtual assistants in Ripple have diverse skill sets. This fact comes in handy, especially since our clients have distinct needs for their businesses. In this case, the client is a digital marketing agency providing marketing tools to laundromat businesses. This agency is composed of a small team, and the task of one of our specialist VAs is to look over a team of web developers as a Lead Website Developer.


THE PROBLEM: FIXING AN OUTDATED WEBSITE

The client was having a hard time with their websites. All of them were in one hosting, so when one website gets infected, all sites would also be infected. The client got dismayed by this dilemma since it happened almost every week before one of our specialist VAs joined their team.


Another problem that the client faced was having a significant lead time to finish sites. There was no defined process for scaling their themes into multiple sites, and there was no proper way to track their statuses.


THE SOLUTION: AUTOMATION

Our specialist VA focused on abolishing the manual process of the client to save time, energy, and resources. He came up with these solutions to streamline the technical process:


  • The VA separated the hosting for the client’s websites so they won’t be loaded with too much information. This way, when one site gets infected, the other sites won’t be affected.

  • The VA made an automated response to the agency’s clients and provided transparency concerning the statuses of their clients’ websites.

  • The VA deleted all files in the backend and cloned the development site to update the changes in WordPress.

  • The VA cleaned up their themes and used some plugins to brand their clients’ websites easily, such as the business name, address, email, and phone number.


THE RESULT: A FASTER AND MORE EFFICIENT WEBSITE

The client’s operation in communicating with their clienteles became smoother. What was once a big problem in their agency, the technical issue regarding the website was fixed by a Ripple virtual assistant specializing in it.


The client of Ripple VAs appreciated the specialist VA, “Thank you for your due diligence in following up with the clients and your ideas on how we can communicate with them better in an automated way so they can receive early communication from us.”


What Type of Virtual Assistant Is Right For You?

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